Frequently Asked Questions

Is the website reliable?

Yes! We use the largest e-commerce security platform in Brazil through Mercado Pago.

In addition, our website uses SSL security, which is required by law for all online stores in Brazil, as it encrypts all transactions made on the site, ensuring the confidentiality of all information.

Why do products take 2 to 4 weeks to arrive?

We believe it’s possible to offer high-quality products at competitive prices in the Brazilian market. However, to achieve this, we’ve chosen to source extremely competitively priced products from suppliers abroad (North America, Europe, and Asia). Therefore, when a new order is placed in our store, we forward the request to our suppliers, and they ship the items directly to your home.

Do all orders come with a tracking number?

Yes. We value transparency, which is why all products are shipped with internationally valid tracking codes.

When will I receive the tracking number after my purchase?

Our suppliers (the manufacturers) typically take 5 to 10 business days to ship the order and provide the tracking number. If you haven’t received it by then, please contact us.